This privacy statement applies to all personal information that you provide to us and all personal information that we collect about you, that indicates how you use our website or mobile application (using cookies).

 

1. WHAT ARE YOUR PERSONAL DATA

Personal data refer to a living natural person which can be uniquely identified because of these data; in particular, your name, address, telephone number, email address, credit or debit card number, special care information. Identification can be made solely on the basis of this information, or in combination with the other information which is in the possession of or can be obtained by the person controlling data.

 

2. HOW WE COLLECT PERSONAL DATA

We collect your data on our website, mobile application, email and regular mail.

 

3. WHY WE COLLECT PERSONAL DATA (PURPOSE OF DATA PROCESSING)

a) to provide services you have purchased from us;

b) to facilitate the purchase of third-party services or products on our website;

c) to be able to contact you;

d) to be able to send you newsletters (for this purpose we collect the following data: name, contact information, details of your previous searches);

e) to make offers based on your wishes;

f) to be able to contact you for conducting a customer satisfaction survey for analytical purposes, to improve quality, to improve services, to improve website performance, to evaluate the success of our advertising campaigns and to tailor services to your needs;

g) to achieve the administrative and legal purposes, such as fraud prevention, security;

h) to comply with the rules established by the applicable regulations.

g) to achieve the administrative and legal purposes, such as fraud prevention, security;

h) to comply with the rules established by the applicable regulations.

 

4. HOW LONG WE KEEP YOUR PERSONAL DATA

We process your personal data during the time necessary for the purposes set out herein or within the time frames established by the applicable regulations.

We keep your personal data no longer than is reasonably necessary: ​​within six years after the conclusion of an agreement to comply with applicable regulations on data retention.

We store your Internet search data for four days. In the event of a legal or disciplinary case, the personal data are stored until the end of the proceedings taking into account the duration of any legal remedies, and in the case of a civil action, these data are deleted after the expiration of the statute of limitations.

If data processing is based on consent, personal data is processed until such consent is revoked.

 

5. FURTHER PROCESSING OF PERSONAL DATA

In case it is necessary to use your personal data for a new purpose beyond the scope hereof, prior to processing your data we will provide you with a new statement explaining all the conditions associated with the new processing. We may also ask for your consent before starting new data processing activities.

 

6. YOUR RIGHT TO PROTECTION OF PERSONAL DATA

In accordance with the current data protection regulations, you have the right to request access to your personal data, correction of your personal data, deletion of your personal data, restriction of processing of your personal data and data transfer; objection to processing of your personal data (including profiling, as well as other rights related to automated decision making); revocation of consent and filing a complaint with a supervising authority.

6.1. RIGHT OF ACCESS

You have the right to receive from us confirmation of processing of your personal data, and, if confirmed, request access to your personal data.

6.2. RIGHT TO CORRECT DATA

You have the right to demand correction of your incorrect personal data. Depending on the purposes of the processing, you have the right to supplement your personal data, including by sending additional notice.

6.3. RIGHT TO DELETION OF DATA

In certain cases, you have the right to request deletion of your personal data, and we will be obliged to delete the data. In such cases, we may not be able to continue providing you with the services.

6.4. RIGHT TO RESTRICT PROCESSING

In certain cases, you have the right to demand restriction of processing of your personal data. In this case, the data in question will be flagged and we will only be able to process them for specific purposes.

6.5. RIGHT TO OBJECT AND RIGHTS RELATED TO AUTOMATIC DECISION-MAKING

In certain cases, you have the right at any time depending on your specific situation to object to processing of your personal data including profiling and we will be obliged to stop processing your personal data.

In case your personal data are processed on the basis of our legitimate interests, you have the right at any time to object to processing of your personal data for such purposes.

6.6. RIGHT TO TRANSFER OF DATA

In certain cases, you have the right to receive your personal data, provided to us, in a structured widely used format for automatic reading (i.e. in digital form) and to request their immediate transfer to another person, if this is technically possible.

6.7. RIGHT TO REVOKE CONSENT

In case processing of your personal data is based on your consent, you can revoke this consent at any time without informing us of the reason for revocation.

However, if you revoke your consent to processing of your personal data by us, we may not be able to provide you with the requested services in part or in full.

6.8. RIGHT TO SUBMIT A COMPLAINT TO THE SUPERVISING AUTHORITY

Should you consider that your personal data protection rights have been violated, you can contact and file a complaint with your local data protection authority, in particular in the EU Member State of your permanent residence, place of work or place of intended violation of rights.

 

7. HOW WE PROTECT YOUR PERSONAL DATA

ELVIM complies with the requirements of the applicable data protection regulations, in particular, ensures updating, safe storage and destruction of personal data, does not collect or store the excessive amounts of data, protects personal data from loss, misuse, unauthorized access and disclosure, and also provides the necessary technical measures to protect personal data.

We take appropriate technical and organizational measures to ensure that your personal data are protected from accidental or unlawful destruction or accidental loss, counterfeiting, unauthorized disclosure or access, in particular, but not limited to, in case data processing involves data transmission over a network, or other illegal forms of data processing.

 

8. SHARING OF YOUR PERSONAL DATA

While conducting its activities ELVIM may use the services of various data processors and related service providers who have the right to use and process your personal data for specific purposes on behalf of ELVIM and in accordance with its instructions.

Data controllers process personal data only during the term of validity of the concluded data processing agreement or the data storage period established by the current legislation.

We may disclose your personal data to the following categories of persons (recipients) and for the following purposes:

  • related service providers the services of which you purchase on our website or using our mobile application;
  • credit card companies, payment service providers who process payment requests made by you on our website or our mobile application; third parties which conduct customer surveys on our behalf;
  • other related service providers engaged in our data processing;
  • third parties, such as law firms, courts, other organizations or service providers, to enforce the terms of any contract concluded with you;
  • government and law enforcement agencies such as the police and regulatory authorities, at their request and only in accordance with applicable law, or to protect our rights or the safety of our customers, personnel, and assets.

 

9. TRANSFER OF YOUR PERSONAL DATA TO THE THIRD COUNTRIES

To provide the services you have requested it may be necessary to transfer your personal data outside the European Economic Area. In this case, your personal data may be accessed by data controllers and service providers from countries which do not provide the same level of data protection as in the European Economic Area. Therefore, ELVIM will, if necessary, take all necessary measures in relation to the recipients of your personal data to ensure an adequate level of protection as defined in the applicable data protection legislation, in particular, by applying the standard contractual clauses published by the European Union or a decision of the European Commission stating that that the country in which the recipient of the transmitted data is located must ensure an adequate level of data protection.

If an adequate level of protection of personal data cannot be ensured with regard to the transfer of data abroad, we will ask for your unconditional consent to such transfer of data abroad. Please note that such data transfer may be associated with certain risks, in particular, with the risk that in the country of recipient of your data the third parties could gain unauthorized access to your data, and you may not be able to exercise the rights of the data subject, and / or your right to object to actions that could harm your personal data and your right to privacy.

 

10. COOKIE FILES

When you use our website your browser stores cookies on your computer (phone). If you disable cookies our website may not function correctly in your browser. Our goal is to ensure that visitors to our website can find what they are looking for and to provide them with the most relevant marketing messages. In order to achieve this we may store and use your data to create user profiles for market research, to improve our website and our services, to develop services, to improve website performance, to evaluate the success of our advertising campaigns or to adapt services to your needs.

 

11. USE OF YOUR PERSONAL DATA FOR MARKETING PURPOSES

If, when applying for services, you have agreed that we will contact you by e-mail, or if you have provided us with your contact information, we will send you by e-mail our special and advantageous offers. However, unless you explicitly agree to this by ticking the appropriate boxes on the form where you enter your contact information, we will not contact you by email for marketing purposes.

 

12. CHANGES TO OUR PRIVACY STATEMENT

In case we make changes hereto, we will post an updated version of the Privacy statement on our website www.elvim.lv.

 

13. WEBSITES OF THIRD PARTIES

For convenience and informational purposes, the website www.elvim.lv contains links to other websites. Please note that these websites may be owned and operated by the other companies and organizations with different security and privacy policies. ELVIM does not control and is not responsible for the information, materials, products or services contained on these web sites.

 

14. LIABILITY OF THIRD PARTIES

ELVIM is not responsible for the use of your data by the third parties, if such use is permitted for their needs. In such cases, these third parties are also considered data controllers; you can find more information in their privacy policy statements.

This privacy policy is valid from 07.06.2018.